If the administrator has the rights to access the managed workstation, the administrator can specify the maximum duration of time to wait for connecting with the managed workstation to start a Remote Control or a Remote View session. The default timeout value is 5 minutes. The administrator can change the default timeout value and choose a value between the range of 1 minute and 30 minutes.
When the administrator initiates a Remote Control or Remote View session, the management console attempts to establish connection with the managed workstation. If the Remote Management Agent is up and running on the managed workstation and if the network link between the management console and the managed workstation is up, the connection for Remote Control or Remote View will be established and the session will proceed.
To specify the timeout value for establishing a Remote Control or Remote View session:
From the management console, right-click the User object for the management console user.
Click Properties > Remote Management
Click the General tab.
In the Remote Control/View Timeout for Console User text field, specify the maximum duration for the management console to try and establish a Remote Control or Remote View session with the managed workstation.
IMPORTANT: The timeout value set in the User object or associated policy for the User object is applicable to the management console user, not to the managed workstation user. All other security settings in the Remote Management property page are applicable only to the managed workstation user.