ZENworks® for Desktops (ZfD) Remote Management gives you the ability to manage remote workstations (called managed workstations) from the management console. Remote Management gives you the ability to do the following:
Remotely wake up a powered-off managed workstation
Assume control of a managed workstation
Execute files found on a managed workstation
Reboot a managed workstation
Transfer files between the management console and a managed workstation
Chat with the user at a managed workstation
Diagnose problems on a managed workstation
Ping the Remote Management Agent on a managed workstation
Blank the managed workstation screen during a Remote Control session
Lock the keyboard and mouse controls at the managed workstation during a Remote Control session
Suppress the wallpaper displayed on the desktop of the managed workstation during a Remote Control or Remote View session
Configure the time-out period for a Remote Control or a Remote View session
Remote Management can save you and your organization time and money. For example, you or your organization's help desk can analyze and remotely fix workstation problems without having to visit the user's workstation, which reduces problem resolution times and increases productivity.
The following sections will help you understand and use ZfD Remote Management:
