Troubleshooting Tips

• The most common mistake people make in setting up Automatic Workstation Import is that they forget to test-ping zenwsimport. If the node cannot resolve zenwsimport, the workstation manager cannot contact the AWI service.
• If you are using DHCP, make sure the DHCP server provides the workstations with a DNS zone. If you are using static addressing, the zone must be configured at each machine. If the workstation does not have an assigned local zone, it cannot use your zenwsimport DNS record.
• Make sure the service is running on the server by going to Control Panel > Administrative Tools > Services, and ensuring that the ZENworks Workstation Import service is started. (On NetWare^®, use the java -show command.)
• Enabling the server debug screens as shown in Setting Up a ZfD 3.2 Lab Environment allows the monitoring of AWI activity. On NetWare, this is enabled by adding some options to the SYS:System\ZENWSIMP.NCF file, specifically on the java load line. There are four switches in all:

  • -Dlogfile=sys:zenworks\zenwsimp.log provides the path and file name that will be used for logging messages to a file.

  • -Dlogfilelevel=2 pertains to logging to a file on the server (the file specified in the first switch above). It can range from 0 to 3, where 0 does not log anything and 3 is the most verbose of the message sets.

  • -Dloglevel=0 pertains to logging to the server console. Like the first switch, it can also range from 0 to 3, where 0 does not log anything and 3 is the most verbose of the message sets.

  • -ns works in conjunction with the third switch above. When -ns is not included, all messages go to the main console screen of NetWare, which is usually not a desirable place for debugging messages to go. When this switch is included, the debugging messages will go to their own screen. (Access the screen through Ctrl+Esc or Alt+Esc.)

• By default, logging of messages goes to a server file named ZENWSIMP.LOG in the SYS:ZENWORKS directory. Logging to the console is disabled by default (logging is not done in either the main NetWare console or a separate screen).
• The workstation also has an informational log at C:\WSREG32.LOG.