A.10 ZENworks Agent App

When the ZENworks Agent app contacts the server to obtain the new certificate after the CA remint activation date, the status of the system update is momentarily displayed as failed

Source: ZENworks Mobile Management
Explanation: The ZENworks app installed on an Android device, which was offline during the period from CA remint initiation to activation, contacts the server only after the certificate activation date, then a message is displayed requesting the user to accept the new certificate. After the user accepts the request, the Update Assigned status for this device is momentarily displayed as Failed and changes to Successful after the next refresh.
Action: None

The ZENworks Agent App shortcut crashes when the app is updated

Explanation: When the latest ZENworks update is applied on the ZENworks Agent app, then on clicking the app shortcut in the home screen, it crashes with the error App not installed. However, the updated app is installed correctly.
Action: Remove and add the app shortcut again. You can also open the app from the launcher.