A.6 Enrollment

Status of a newly enrolled iOS device is displayed as Pending Enrollment in ZENworks User Portal, until the browser is refreshed

Explanation: The status of a newly enrolled iOS device is displayed as Pending Enrollment in the ZENworks User Portal even though the device object has moved from the Pending Enrollment folder to Devices > Mobile Devices folder in ZCC. Tapping the Home icon or the Sync Now icon in the ZENworks User Portal does not update the status of the enrolled device.
Action: Refresh the ZENworks User Portal browser to view the updated status of the device as Active.

If the time on an Android device lags behind the time on the ZENworks Server, then device enrollment will be unsuccessful

Explanation: The time on an Android device lags behind the time on the ZENworks Server. During device enrollment, when the user logs into the ZENworks mobile app, the enrollment process does not advance to the next stage.
Action: Ensure that the time on the device and the ZENworks Server is the same and then try re-enrolling the device.

Re-enrollment of a device might fail with a Constraint Violation exception

Explanation: When a device object, which is associated with a device that has unenrolled from the zone, is deleted from ZCC, then re-enrollment of the same device might fail and a Constraint Violation exception is displayed in services-messages.log. Constraint violation exception indicates that the device object from the previous enrollment is not deleted from the database.
Action: After deleting the device object, you need to wait for the loader process to remove the device object details from the database. This process might take around 10 to 15 minutes, after which you can try re-enrolling the device again. If the error persists even after multiple attempts to re-enroll the device, then contact Customer Care.