A.7 Quick Tasks

Quick task to unlock device might fail on Android N and later versions

Explanation: The Unlock Device quick task fails on Android N or newer devices enrolled in the basic mode that already have a password set. This is due to Device Admin API restrictions imposed by Android.
Action: None. It is recommended that the user migrates from the basic mode of enrollment to the work profile or work-managed mode of enrollment, to ensure that this quick task works seamlessly.

If the time on the ZENworks Server lags behind the actual enrollment time of a mobile device, then any quick task that is sent to this device within this time period is not processed and its status will remain as Initiated

Explanation: When a mobile device is enrolled to the zone and the ZENworks Server time lags behind the enrollment time of this device, then any quick task that is sent during this time period, is not processed and the status of the quick task remains as Initiated.
Action: You need to wait until the ZENworks Server time is equal to or exceeds the device enrollment time, before sending a push notification, such as quick tasks, to the device.