12.7 Unenroll from Android Enterprise

The organization can unenroll from Android Enterprise Management by deleting the Android Enterprise Subscription from ZCC.

You can also remotely remove the work profile from devices or factory reset a work-managed device.

12.7.1 Unenrolling the Organization

To unenroll from Android enterprise management, you should delete the Android Enterprise Subscription from ZENworks Control Center.

Before deleting the Android Enterprise Subscription, administrators should be aware of the following:

NCC credentials are required to delete the subscription.
By deleting the Android Enterprise Subscription, your enterprise will be unenrolled from managed Google Play. However, data associated with this subscription will be deleted only after 30 days. Within the next 30 days, if you create a new Android Enterprise Subscription using the same email ID, ZENworks might be able to recognize the enterprise details and restore the subscription data.
The user context associated with the deleted subscription, cannot be associated with the new subscription. You can select an alternate user context. If you still want to use the same user context then either wait for 30 days or run the zman subscription-clear-ae command.
You can also delete the organization from managed Google Play. The subscription and its data will be deleted from ZENworks only after 24 hours. To delete the organization from managed Google Play:
1. Navigate to Managed Google Play and log in using the credentials that you had used to create the Android Enterprise Subscription.
2. On the left hand panel, click Admin Settings.
3. In the Organization Information panel, click the hamburger menu and click Delete Organization.
4. Confirm your action in the Delete Organization pop-up.

To delete the Android Enterprise Subscription:

In ZCC, click Subscribe and Share.
In the Subscription panel, select the subscription, and click Delete.
In the Delete Subscription pop-up, specify the NCC credentials, and then click OK.

NOTE:To delete the data associated with unenrolled subscription, run the zman sca command. All data including bundles, apps, users and other data associated with unenrolled subscription will be deleted from ZENworks.

12.7.2 Unenrolling a Device

Using the existing Unenroll quick task in ZCC, you can remotely wipe the work profile while leaving the personal data intact or factory reset a work-managed device.

In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.
Select the check box in front of the mobile device, click Quick Tasks > Unenroll Device to display the Unenroll dialog box.
Select any one of the following data removal option:
- Selectively wipe the devices, by removing only corporate data and email: Removes only the work profile on the device as well as the ActiveSync account (if configured within the work profile).
- Fully wipe the devices, resetting them to factory settings: Factory resets a device enrolled in the work-managed device mode.
Select Delete the devices from the zone or select Retire the devices (devices remain in the zone). Enter a reason for unenrolling the device, then click Next to display the quick task options.
Leave the quick task options set to the defaults and click Start to send the task to the device.
Click Hide to close the quick task after the quick task is initiated.

NOTE:If the device is offline and the Delete option is selected, then the status of the device changes to Wipe Pending. Subsequently, the device will be deleted when it is online. However, if Retire is selected, then the device status changes to Retired irrespective of whether the device is online or offline.
Click in the upper-right corner of the Devices list to refresh the list.

If the Delete the devices from the zone option was selected, then the device is no longer listed. However, if the Retire the devices option was selected, then the device will be listed with the status as retired.