When the ZENworks Agent app contacts the server to obtain the new certificate after the CA remint activation date, the status of the system update is momentarily displayed as failed
The ZENworks Agent App shortcut crashes when the app is updated
On opening the ZENworks Agent App, an erroris displayed.
Check whether the device object is present in ZCC or not.
If the device object is not present in ZCC, then uninstall and re-install the ZENworks Agent app. Re-enroll the device to ZENworks.
If the problem persists, disable Device Administrator for the app, clear the app data and open the ZENworks Agent app again. To clear the app data, perform the following steps:
NOTE:A Moto E4 Plus device with Android version 7.1.1 was considered to provide the following navigation path, which may vary based on the Android version or the device manufacturer.
Navigate to> > . Deselect ZENworks checkbox and follow the prompts to complete deactivating Device Administrator.
Navigate back to themenu, click > > > . Follow the prompts to complete clearing the app data.
Open the ZENworks Agent app.