In ZENworks Control Center, click> to display your enrolled mobile devices.
Select the check box in front of the mobile device, click> to display the Unenroll dialog box.
Select the data removal option for the device, that is,or . Select or select . Enter a reason for unenrolling the device, then click to display the quick task options.
(Conditional) If the Full Wipe option is selected, then selectto wipe the FRP details from the device as well as the ZENworks database. These FRP details are the corporate accounts that can provision the device after a hard factory reset.
Leave the quick task options set to the defaults and clickto send the task to the devic e.
Clickto close the quick task after the quick task is initiated.
The quick task will not complete if the ZENworks Primary Server is unable to contact the device. In this case, you can close the quick task, refresh thelist, select the mobile device, and click to remove the device from the management zone.
NOTE:If the device is offline and theoption is selected, then the status of the device changes to . Subsequently, the device will be deleted when it is online. However, if is selected, then the device status changes to irrespective of whether the device is online or offline.
Click in the upper-right corner of thelist to refresh the list.
If theoption was selected, then the device is no longer listed. However, if the option was selected, then the device will be listed with the status as retired.
NOTE:If a device is inor status and if an iOS bundle created through an Apple VPP subscription is assigned to the device, then the app will be uninstalled and the license will be revoked. However, if the VPP related iOS bundle is assigned to the user, then the app will be uninstalled and the license revoked, if the device is the only device associated with the user.
During unenrollment, if VPP apps are installed on the device, then these apps are automatically uninstalled from the device. However, for App Store Apps (distributed using iOS App Store App bundles) the apps are uninstalled based on the configured app settings ().
If a device is inor state, then to remove this device from the ZENworks system, select the device and click .