If Technical Support is helping you resolve an Endpoint Security Agent issue on one of your devices, you might be asked to generate a diagnostic package for Support to review. This package contains information about the device’s Group Policy object, registry settings, system, and system events.
To create a diagnostics package:
Open the Endpoint Security Agent About dialog box. See Working with the Endpoint Security Agent.
Click Diagnostics.
Select the information to be included in the package.
Group Policy Object: Captures the current GPO for the user/device as designated by your directory service.
Last Memory Dump: Captures the last memory dump generated by the device.
Registry Settings: Captures the device’s current registry settings.
System Information: Captures the device’s system information.
System Event Logs: Captures the device’s current System Event logs.
Click Create Package to generate the package.
The generated package (ZESDiagnostics_YYYYMMDD_HHMMSS.zip.enc) is saved on the desktop. This file is encrypted and can only be viewed by Micro Focus Support.
IMPORTANT:If you have a redirect configured for a desktop share, set up either in a group policy object or in the registry, the diagnostics package is deposited in one of the following locations:
C:\ProgramData\Novell\ZES\TempFiles
C:\Users\All Users\Novell\ZES\TempFiles