9.5 Using the Security Settings

The Remote Management security settings let you control the password required to perform remote operations on your device, re-enable operations after they have been suspended because of a detected intruder, display information about the Remote Management operations performed on your device, and display information about the self-signed certificate used for remote operations.

The security settings are controlled by your administrator and might not be available for you to use.

  1. Right-click the ZENworks icon ZENworks icon in the notification area.

  2. Click Technician Application.

  3. In the left navigation pane, locate the Remote Management heading, then click Security.

  4. Click the security setting you want to use:

    Set Password: You can set the password only if the Allow user to set password on the managed device option is enabled for the managed device. There are two types of password:

    • ZENworks® password: This password is used in ZENworks password-based authentication. It can be up to 255 characters long.

    • VNC password: This password is used in VNC password-based authentication. It can be up to 8 characters long.

      The ZENworks password authentication is recommended because it is more secure than the VNC password-based authentication. Use the VNC password-based authentication for interoperability with open source VNC viewers.

    Clear Password: Clears the selected password.

    Enable Accepting Connections if Currently Blocked Due to Intruder Detection: If a remote operator’s attempt to log in fails a certain number of times (the default is 5), remote connections are disabled. Connections are automatically allowed again after a specific amount of time (the default is 10 minutes); however, you can click this option to manually enable connections.

    Display Audit Information: Displays the following information for the remote operations that have been performed on your device.



    ZENworks User

    Name of the ZENworks user logged in when the remote operation took place.

    Remote Operator

    Name of the remote operator who performed the operation.

    Console Machine

    Name of the device from which the remote operation was performed.

    Console IP

    IP address of the device from which the remote operation was performed.


    The type of operation performed: Remote Control, Remote Execute, Remote View, Remote Diagnostics, File Transfer, or Security.

    Start Time

    The time when the remote operation began.

    End Time

    The time when the remote operation finished.


    The status of the remote operation: Success, Running, or Failure.

    View Remote Management Certificate Details: Displays the device certificate. A remote operator might validate the device credentials before performing a remote operation on the device. The following certificate details are displayed:



    Issued To

    Name of the machine to which the certificate is issued.

    Issued By

    Name of the certificate issuing authority.


    Period of certificate validity. The start and end date of validity.


    SHA-1 fingerprint of the certificate. The information can also be viewed by the user on the managed device from the z-icon and can be used by the remote operator to verify the certificate presented.