After upgrading to ZENworks 2020 Update 2, you need to configure Primary Servers behind L4 DNS or use Additional DNS Names or Hostname using OSP to access ZCC:
If the Primary Servers are not configured, then you might not be able to access ZCC and the following error might be logged:
{"Fault":{"Code":{"Value":"Sender","Subcode":{"Value":"XDAS_OUT_POLICY_VIOLATION"}},"Reason":{"Text":"Unrecognized interface. Invalid Host Header Name or Request URL Domain Name."}}} error message with ZCC login page
To access ZCC via DNS Alias or Additional name, perform the following steps:
Add the following entries in the osp-configuration.properties file in ZCC Server:
Additional DNS (External): com.microfocus.osp.additional.hostnames=<FQDN/Alias>
Example for Additional DNS:
com.microfocus.osp.additional.hostnames: l4.lab.blr.provo.com,10.10.10.12
L4 Configuration: com.microfocus.osp.l4.addresses=<FQDN/Alias>
Example for L4 Configuration:
com.microfocus.osp.l4.addresses=l4.epm.blr.novell.com,10.10.10.12,l4.epm.blr.novell.com:4432
The osp-configuration.properties file is available in the following location:
On Linux: /etc/opt/microfocus/zenworks/security/osp/osp-configuration.properties
On Windows: %ZENSERVER_HOME%\conf\security\osp\osp-configuration.properties
After updating the file, restart ZENworks server services.
After updating the file, restart the client management services.