2.1 High CPU Utilization

If Administrator notices that there is High CPU Utilization on one of the Primary Server.

Then he has to follow the below procedure to rectify this issue:

  1. Identify the process which is causing high CPU utilization on that Primary Server.

  2. If it is any of the ZENworks processes listed in the Java process list then, Launch Probe for that process.

  3. Check for the thread status.

  4. Take Thread Dumps at regular intervals. This thread dump will help analyze which thread is the cause for high utilization of CPU.

  5. Send the collected thread dumps to Micro Focus Customer Support for further analysis.