When a new ERI file is created for a device (see Creation of ERI Files), the file and its password are uploaded to the ZENworks Primary Server the next time the device contacts the server.
There is no automatic deletion of ERI files and passwords from the ZENworks Primary Server, even if a device is unregistered, deleted, or retired from the zone. The ZENworks Primary Server retains all of a device’s ERI files and passwords unless you manually delete the files (see Deleting ERI Files).
ZENworks Control Center provides two areas from which you can retrieve a device’s ERI file and its password:
Retrieving ERI files and passwords from a device List
Retrieving ERI files and passwords from the zone List
A device list contains the ERI files and passwords for a single device.
In ZENworks Control Center, click Devices, then locate and click the device whose ERI file and password you want to retrieve.
On the device’s property page, select the Encryption tab.
In the list, locate the ERI file you want to retrieve or whose password you want to view.
Click the ERI filename, then follow the prompts to download it.
Click view in the ERI Password column to display the file’s password.
You must provide the ERI password when using the Emergency Recovery application on the device. You should record the password so that it is available when you use the ERI file.
The zone list contains the ERI files and passwords for all devices in the zone.
In ZENworks Control Center, click Full Disk Encryption, then click Emergency Recovery.
In the list, locate the ERI file you want to retrieve or whose password you want to view.
Files are listed by device name and date. You can use the Search box to find all ERI files associated with a specific device or all ERI files within a certain time period.
Click the ERI filename, then follow the prompts to download it.
Click View in the ERI Password column to display the file’s password.
You must provide the ERI password when using the Emergency Recovery application on the device. You should record the password so that it is available when you use the ERI file.