An Antimalware agent device has access to the On-demand Content Master (OCM) server, and can successfully update its agent and signature versions. If the device has no direct access to the internet, then the following alert message is displayed:
"You are at risk"
"The connection to Cloud Services could not be established. You are not fully protected. Please contact your system administrator."
Cause: The Antimalware agent requires access to the following addresses:
nimbus.bitdefender.net
The agent will try to resolve this directly. If it cannot, the agent displays the "You are at risk" error.
Workaround:
In ZCC, go to Configuration > Security > Antimalware Agent Notifications and change the "Cloud Services unavailable" notification from "Critical" to "Warning", this will suppress the message.
This may affect detection rates, as access to Cloud Services provides an additional level of detection for suspicious files beyond what is available from the local scan engine heuristics.
OR
Allow agents to directly access nimbus.bitdefender.net on port 443
Unable to install Antimalware Agent on Windows devices without updating the custom platform support.
Workaround: Add the mapping entry for the windows version in windowsVersionMapping.properties file.
On a Server, ZENworks Antimalware agent is downloaded and installed even if another Antivirus is already available.
Workaround: Ensure that you uninstall the existing antivirus, and then install Antimalware.
Unable to start the Antimalware service as the port 61100 is being used by Kafka.
Workaround: Restart the server.