Please refer to the following sections to understand which installation process is appropriate for your current ZENworks environment:
New Installation: If ZENworks is not installed, you need to perform a new installation. With the new installation process, you install one or more ZENworks Primary Servers and deploy the ZENworks Agent to any devices you want to manage.
Upgrade: Upgrades apply to ZENworks 2017 versions. You upgrade to move from one major.minor version to another. For example, to move from ZENworks 2017 Update x to ZENworks 2020, you upgrade.
System Updates: System updates apply to the ZENworks 2017 and 2020 versions. You update to move from one major.minor.revision version to another. For example, to move from ZENworks 2017 Update 1 to ZENworks 2017 Update 4, you apply the 2017 Update 4 system update.
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