2.2 Enrolling an iOS Device Manually

This scenario shows you how to enroll an iOS device as a non-supervised device using the ZENworks User Portal. The following enrollment procedure was performed on an iOS 12.2 device.

  1. In the Safari browser on the iOS device, enter ZENworks_server_address/zenworks-eup, where ZENworks_server_address is the DNS name or IP address of the ZENworks MDM Server.

    NOTE:Ensure that the Safari browser is not running in the private mode if the iOS version of the device is less than 11.

    The login screen for the ZENworks User Portal is displayed. You use the ZENworks User Portal to enroll devices to the zone.

  2. Enter the user name and password. Tap Sign In.

    All associated devices are displayed in the ZENworks User Portal.

  3. Tap Enroll in the upper-right corner to display the enrollment options for the device.

  4. Tap Managed Device Only to display the Enroll Device Options screen and select the relevant option.

  5. Tap Download Certificate.

    NOTE:If you are enrolling an iOS 12.1.2 or older device, on clicking Download Certificate, you will be navigated to the Install Profile screen. Click Install and follow the prompts to install the profile.

    1. Allow the website to download the configuration profile.

    2. The configuration profile will be downloaded. You can now proceed to the Settings menu to download the profile.

    3. Navigate to the Settings menu on the device, click General > Profiles.

    4. Tap ZENworks Trust Profile.

    5. Install the profile.

  6. Enable the enrollment certificate on the device. To enable the certificate:

    NOTE:These steps are not applicable for an iOS 10.2 or older device and you need to proceed with installing the ZENworks Device Enrollment Program Profile.

    1. Navigate to the Settings menu on the device and click General > About.

    2. Click Certificate Trust Settings.

    3. Enable the root certificate displayed on the screen and follow the prompts to install the root certificate. Navigate back to the EUP page.

  7. Tap Download Profile in the Enroll as Managed Device screen.

    NOTE:If the user is enrolling an iOS 12.1.2 or older device, then on clicking Download Profile, the user will be navigated to Install Profile screen. Tap Install and follow the prompts to install the profile.

    1. Allow the website to download the profile.

    2. The configuration profile will be downloaded. You can now proceed to the Settings menu to download the profile.

    3. Navigate to the Settings menu on the device to install the profile and tap General > Profiles.

    4. Tap ZENworks Device Enrollment Program Profile.

      The ZENworks Device Enrollment Program Profile contains the MDM profile required for ZENworks to manage the device.

    5. Tap Install and follow the prompts to install the profile.

  8. Navigate back to the EUP page. The device is displayed in the My Devices list with the status as Enrollment in Progress. You need to refresh the browser to update the status to Device is Active.

    NOTE:If the device remains in Enrollment in Progress state for a considerable amount of time, then in the ZENworks User Portal, tap the refresh icon appearing against the device.

  9. An email account is automatically set up on the device based on the Mobile Email Policy assigned to the user or the device.