4.0 Using ZENworks Remote Management with ZENworks Service Desk

ZENworks Service Desk allows you to remotely manage a device on the Service Desk Web console by using the ZENworks Control Center Remote Management capability. You can do the following:

  • Remotely control a managed device

  • Remotely log in to a managed device

  • Launch the Remote Management Viewer

To perform Remote Management operations in ZENworks Service Desk:

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Section 2.11, Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. Select the required remote operation from Operations list.

  3. Click Download to ensure valid viewer plugins are downloaded and installed.

    The appropriate MSI files are downloaded for Windows devices, and RPMs are downloaded for Linux devices.

  4. Click Start. The remote machine screen appears.

For more information on performing Remote Management operations, see the ZENworks Remote Management Reference.

If you are facing any issues while installing ZCC Helper, see Troubleshooting ZCC Helper