Durations

Note, this menu option is only visible when Purchase Orders is enabled in Admin>Setup>Billing.

Note, within the Help Desk application this option is found within Supervisor>Service tab.

The Durations menu is used to configure periods of time used for warranty and lease durations. They appear as a drop-down list when a default Warranty Service Level Agreement (SLA) is assigned to an Item Type. The duration selected determines the length of the warranty period.

Within Purchase Orders, the Lease Durations appear when a PO is created for leased Items, to specify the lease period.

Within the Duration menu, a number of default durations exist. These can be edited or new durations created.

Creating or editing durations

To create or edit durations:

  1. Select CMS > Durations

    (In the Help Desk application as a Supervisor select the Service > Durations tab)

  2. Select the New button to create a new duration

    Or, click on the duration Interval Name to edit an existing duration. The individual Duration screen appears.

  3. Enter the required interval name

  4. Define the time period for the Duration

  5. Click Save.

Delete a Duration

To remove an entry on the Durations list:

  1. Select CMS>Durations

    The Durations screen appears.

  2. Click on the Duration link that is to be deleted

  3. Select the Delete button

    A warning message is displayed.

  4. Click OK in the warning message.