This chapter contains information about migrating your existing implementation of Service Desk that runs on the appliance.
If you are using Service Desk as a standalone application, see Section 8.0, Migrating Service Desk (Standalone).
For migrating information, see the following:
IMPORTANT:
Service Desk supports no more than two major versions behind the latest release (N-2). Since the latest version is Service Desk 7.5 (N) the 7.4 (N-1) and 7.3 (N-2) versions are also supported.
From Service Desk 7.5, the directory structure has been changed as follows:
Resource directory: /vastorage/LiveTime
Application related logs: /vastorage/LiveTime/Logs
Service Desk installation location: /opt/novell/servicedesk
For logs, see Section 6.3, Logs