1.0 Overview

ZENworks Service Desk is a complete service management solution that allows you to easily monitor and solve issues regarding services ensuring minimal disruption to your organization, thereby enabling you to focus on core business activities.

Whether you are at your desk or at a remote location, now you can manage and support your customer requests by using your mobile device.

Important features of ZENworks Service Desk Mobile App

The ZENworks Service Desk Mobile App allows you to:

  • Easily review your tasks and your team’s tasks and take action

  • Drill down into any request and review the complete history

  • Add notes to requests and change status

  • View Service Metrics dashboard

This chapter includes: