The Service Desk Configuration page is enabled only after Service Desk is successfully configured.
On the Service Desk Appliance home page, in thesection, click
The Service Desk Configuration page has the Summary of database configuration.
The Summary enables you to view the Service Desk Server details. This includes information about the Certificate, Service Desk Database, and Appliance details, such as type of hypervisor used, operating system, RAM and file system and HDD details.
The Appliance comes with built-in 40 GB of rootfs file system that is mounted on root directory. The Additional hard disk that is added will be attached to the /dev/sdb1 and mounted on /vastorage. All Service Desk related configurations, log files, certificates, and binaries are stored on the additional hard disk.
Clickto change the password of embedded database or to connect to an external database.
To change thepassword:
Select, specify the new password and confirm, and then click .
To use an:
2c Choose and click .
2d Go to the page, click , and configure the external database.