If you are facing any issues with the product or the database, then the backup data enables you to restore your ZENworks Service Desk to a stable state.
IMPORTANT:The data that was captured in the system after taking the backup will be lost. Hence, it is recommended that backup copies are made on a consistent, regular basis to minimize the amount of data loss between backups.
If you are using an external database, then ensure that you restore the database backup and roll back the Appliance (or restore second hard disk) to a stable snapshot.
If you are using an embedded database, then ensure that you roll back the Appliance (or restore second hard disk) to a stable snapshot.