" /> ZENworks Service Desk 8.2 Platform Support Matrix

ZENworks Service Desk 8.2 Platform Support Matrix

April 2021

The following sections provide the ZENworks Service Desk platform support matrix:

1.0 Email Server Support

  • GroupWise 2018

  • Microsoft Outlook 365

2.0 Virtual Appliance Support

  • VMware ESXi 6.x

  • SUSE XEN on SLES 15 SP1, SLES 15, and SLES 12 SP5

  • Citrix Hypervisor (formerly XenServer)

  • Microsoft Hyper-V

NOTE:Running virtual appliance in the paravirtualization mode is not supported for Citrix Hypervisor.

3.0 Database Support

  • Microsoft SQL Server 2014, 2016, 2017 and 2019

  • MySQL v5.0 to v5.7

  • Oracle Database 12c Enterprise Edition, Oracle Database 18c Enterprise Edition and Oracle Database 19c Enterprise Edition configured with SID.

  • PostgreSQL 9.6.x and 10.x

IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.

4.0 Browser Support

4.1 Classic Portal

  • Latest version of Mozilla Firefox

  • Microsoft Edge (44.x and above)

  • Latest version of Google Chrome

4.2 New End-user Portal

  • Latest versions of Mozilla Firefox (87.x and above)

  • Latest versions of Google Chrome (90.x and above)

  • Microsoft Edge (89.x and above)

  • Chrome on Android

  • Safari on iOS

NOTE:For better display, the mobile screen size should be 5.5” or higher.

5.0 Mobile Platform Support (Native apps)

  • Android: Android 7.0, 8.0 and 9.0

  • iOS: iOS 8.x and later versions

6.0 Legal Notices

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/.

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