3.6 Who Are The Support Staff?

In similar way to when you created customers and their profiles, we need to perform the same process for our support staff.

With the I.T department create a list of people who are involved in running the I.T systems that the business relies on.

The minimum amount of information that you need for each member of the support staff is:

  • First name

  • Last name

  • User name

  • Email