You can remote control a Macintosh device using a device from the ZENworks Control Center device list. ZENworks 11 SP2 does not bundle Remote Management. The OEM version of Remote Management that is available with the Macintosh Operating System is leveraged by ZENworks for remote control.
To perform the Remote Control operation on a MAC device:
Log in to ZENworks Control Center.
Select a Macintosh device object.
Launch remote control after verifying the IP address. You can also try to launch remote control using the DNS name.
Verify if the remote control session is launched.