4.2 Permanently Decommissioning a Device

You can prevent access to encrypted data by permanently decommissioning the device. You do this by erasing all of the encrypted data. The erased data is unrecoverable.

  1. Make sure you know the FDE Admin password for the policy that is assigned to the device.

    To permanently decommission a device, you must know the FDE Admin password for the policy assigned to the device, or you must know the ZENworks Adaptive Agent override password or key. For more information about passwords, see Section B.0, Administrator Passwords.

  2. On the device, double-click the icon in the notification area, then click Full Disk Encryption.

  3. In the Full Disk Encryption Agent Actions section, click About to display the About dialog box.

  4. Click the Commands button.

  5. Supply the password, then click OK to display the Commands dialog box.

  6. Click the Permanent Decommission button.

  7. In the confirmation dialog box that is displayed, click Yes to proceed.

    The device immediately shuts down.