3.1 Using ZENworks Control Center to Uninstall the Full Disk Encryption Agent

The recommended way to uninstall the Full Disk Encryption Agent is through the ZENworks Control Center:

  1. If the device has a Disk Encryption policy assigned to it, remove the policy assignment in ZENworks Control Center. See Removing Policy Assignments From Devices in the ZENworks 11 SP2 Full Disk Encryption Policy Reference.

    Removing the policy assignment causes the Full Disk Encryption Agent to decrypt the drives and remove the ZENworks PBA. You are not required to remove the policy prior to uninstalling the Full Disk Encryption Agent (the agent uninstall removes the policy if it is still applied), but doing so is a recommended best practice.

  2. Uninstall the Full Disk Encryption Agent:

    1. Log in to ZENworks Control Center.

    2. To uninstall the module from a single device, click Devices, click the device to display it’s details, click the Settings tab, click Device Management, then click ZENworks Agent.

      or

      To uninstall the module from all device’s in a device folder, click Devices, select the check box next to the device folder and click Details to display the folder details, click the Settings tab, click Device Management, then click ZENworks Agent.

      or

      To uninstall the module from all device’s in the zone, click Configuration, click Device Management (under Management Zone Settings), then click ZENworks Agent.

    3. (Conditional) If you are uninstalling from a single device or a device folder, click Override to enable the settings to be modified.

    4. Under Agent Features, deselect the Installed check box for Full Disk Encryption.

    5. Click OK to save the change.

    6. Perform an agent refresh on the target device (or devices).

      The refresh takes longer than normal as the Full Disk Encryption Agent is removed. When the refresh completes, you can view the ZENworks Adaptive Agent’s property pages (double-click the icon in the notification area) to verify that Full Disk Encryption is no longer listed. In addition, the Full Disk Encryption Agent is no longer available in the Start menu.