After the Disk Encryption policy is applied to a device, the Full Disk Encryption Agent generates an emergency recovery information (ERI) file. If the agent has contact with the ZENworks Server, the file (and its auto-generated password) is uploaded to the server. Otherwise, the agent retries the upload every 5 minutes until it is successful.
The ERI file and password are required to recover the device if a problem occurs. Without the ERI, the device’s encrypted data is lost. You should ensure that the agent has network access to the ZENworks Server so that the file is uploaded as soon as possible. To verify that the file is uploaded, use ZENworks Control Center to view thelist for the device (ZENworks Control Center > Devices > device object > Emergency Recovery).