5.0 Installing the ZENworks Adaptive Agent

Any device you want to manage through ZENworks must deploy the ZENworks Adaptive Agent. The Adaptive Agent distributes software, enforces policies, collects software and hardware inventory, monitors software usage and license compliance, and performs all other ZENworks management tasks on the managed device.

For detailed information on deploying the ZENworks Adaptive Agent, see ZENworks Adaptive Agent Deployment in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference.

IMPORTANT:Before you install ZENworks Adaptive Agent on a device, you must consider the following:

  • If you plan to install the ZENworks Adaptive Agent on a device that has ZENworks 7 Desktop Management Agent or the ZENworks Endpoint Security Management 4.1 Client already installed, you might encounter coexistence issues. For more information on the coexistence issues, see Coexistence with Other ZENworks Products before continuing with ZENworks Adaptive Agent Deployment in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference

  • If you plan to install the ZENworks Adaptive Agent on a Windows XP virtual device that is provisioned in a VMWare VDI environment, then you must ensure that VMware View Agent is already installed on the device.

  • If you plan to install the ZENworks Adaptive Agent on a Windows XP virtual device that is provisioned in a VMWare VDI environment and has Novell Client installed, then seamless login to ZENworks fails on the device. For more information see Troubleshooting User Authentication in the ZENworks 11 SP2 User Source and Authentication Reference.

  • If both ZENworks Adaptive Agent and VMWare View agent are installed on a Windows 7 virtual device that is provisioned in a VMWare VDI environment, then seamless login to ZENworks fails on the device. For more information see Troubleshooting User Authentication in the ZENworks 11 SP2 User Source and Authentication Reference.

  • During the ZENworks Adaptive Agent installation, you must ensure that no other installation process is in progress on the device. If any installation process is in progress when ZENworks Adaptive agent is being installed on the device, then one of the following might occur:

    • The ZENworks agent installation on the device might fail. For example, if the Windows Update is active on a device on which ZENworks agent installation is in progress, then some updates might get simultaneously installed on the device resulting in the ZENworks agent installation failure.

    • The ZENworks agent installation might pause until the other installation process is completed.