If Novell Support is helping you resolve an Endpoint Security Agent issue on one of your devices, you might be asked to generate a diagnostic package for Support to review. This package contains information about the device’s Group Policy object, registry settings, system, and system events.
To create a diagnostics package:
On the device, double-click the icon in the notification area, then click.
In thesection, click to display the About dialog box.
Select the information to be included in the package.
Group Policy Object: Captures the current GPO for the user/device as designated by your directory service.
Last Memory Dump: Captures the last memory dump generated by the device.
Registry Settings: Captures the device’s current registry settings.
System Information: Captures the device’s system information.
System Event Logs: Captures the device’s current System Event logs.
Clickto generate the package.
The generated package (ZESDiagnostics_YYYYMMDD_HHMMSS.zip.enc) is saved on the desktop. This file is encrypted and can only be viewed by Novell Support.