For the ZENworks Adaptive Agent to perform Asset Management operations on a device, the agent’s Asset Management feature must be enabled. The Asset Management feature is enabled by default when ZENworks Asset Management is activated (full license or evaluation).
You should verify that the agent’s Asset Management feature is enabled. In addition, if you want to track software licenses against users (rather than only against devices), you need to enable the User Management feature, which is disabled by default. For instructions, see Section 4.1, Configuring Adaptive Agent Features.