Using the ZENworks 11 SP3 installation media, you can directly upgrade a Primary Server to ZENworks 11 SP3 if it is using ZENworks 11 SP2 (11.2.0) or later.
If the upgrade installer reports any of the following issues during the upgrade, follow the recommended procedures to resolve the problem:
Unsupported ZENworks version: Upgrade all Primary Servers to ZENworks 11 SP2. Ensure that all Primary Servers in the zone have the same version of ZENworks 11.2.x.
For more information about upgrading ZENworks, see the ZENworks 11 SP2 Upgrade Guide.
Unsupported architecture: Migrate all 32- bit Primary Servers to a 64-bit platform.
For more information about how to migrate from an unsupported architecture to a supported architecture, see the ZENworks 11 SP3 Server Migration Guide.
Unsupported operating systems: Upgrade the operating systems to a supported version.
For more information about the discontinued operating systems, see the ZENworks 11 SP3 What’s New Reference.
For more information about how to migrate from OES to a supported operating system, see the ZENworks 11 SP3 Server Migration Guide.
The following sections provide information about upgrading to ZENworks 11 SP3: