A.0 Troubleshooting

The following sections provides solutions to the problems you might encounter while deploying and Configuring ZENworks Appliance:

java.lang.IllegalStateException: Form too large error message is displayed

Source: ZENworks Appliance.
Explanation: If the size of a file that is displayed in the Advanced Configuration tab exceeds the default value of 400000 Bytes (~ 400KB), the following error message is displayed:

java.lang.IllegalStateException:Form too large

Action: Increase the form content size parameter in the start.ini file:

  1. Go to /opt/novell/jetty8

  2. Open the start.ini file.

  3. Search for the Dorg.eclipse.jetty.server.Request.maxFormContentSize parameter and increase the value.

  4. Stop the jetty server using the rcnovell-jetty stop command.

  5. Start the jetty server using the rcnovell-jetty start command.

Mouse not being detected or not working on Citrix XenServer

Source: ZENworks Appliance.
Explanation: If you deploy the ZENworks Appliance OVA file to a Citirx XenServer, after deployment, the mouse might not be detected or might not work.
Action: On the Citrix XenCenter console, run the SaX2 -r -a command.