3.2 Retrieving ERI Files and Passwords from the Zone List

The zone list contains the ERI files and passwords for all devices in the zone.

  1. In ZENworks Control Center, click Full Disk Encryption, then click Emergency Recovery.

  2. In the list, locate the ERI file you want to retrieve or whose password you want to view.

    Files are listed by device name and date. You can use the Search box to find all ERI files associated with a specific device or all ERI files within a certain time period.

  3. Click the ERI filename, then follow the prompts to download it.

  4. Click View in the ERI Password column to display the file’s password.

    You must provide the ERI password when using the Emergency Recovery application on the device. You should record the password so that it is available when you use the ERI file.