ZENworks Full Disk Encryption provides both authentication override for ZENworks Pre-Boot Authentication and emergency recovery of devices and their encrypted hard disks.
Pre-Boot Authentication Override (or PBA Override) is used in situations where the ZENworks PBA is still functional but the user cannot authenticate for reasons such as:
The PBA credential (user ID/password) is forgotten.
The smart card reader is defective.
The smart card is lost or broken.
The smart card PIN is forgotten or blocked.
The PBA lockout has been invoked because of too many failed logins.
PBA Override cannot be used in the following situations. Instead, you need to perform an emergency recovery:
The device does not start correctly or does not present the user with the ZENworks PBA login or the Windows login.
Windows login is being used as the authentication method (no ZENworks PBA) and the Windows credentials have been forgotten or the user’s smart card has been lost or damaged.
ZENworks Full Disk Encryption has been removed from the device but the hard disk is still encrypted.
This ZENworks 11 Full Disk Encryption Pre-Boot Authentication Reference does not provide information about emergency recovery. For information about emergency recovery, see the ZENworks 11 SP4 Full Disk Encryption Emergency Recovery Reference.