Reimaging Corrupted Workstations

Without data loss or undue disruption to users, you can fix workstations that have become misconfigured or corrupted.

1. Create a policy for registered workstations. Use the same image-selection logic as the policy for new (unregistered) workstations. For more information, see Defining an Imaging Policy for Registered Workstations (Workstation Policy).
2. When a workstation needs to be fixed, have the user back up any files to the network that he or she wants to keep.
3. Flag the Workstation object in eDirectory using ConsoleOne^® to receive an image the next time it boots. For more information, see Performing an Automatic Imaging Creation or Restoration.
4. If it's a newer workstation (with a Desktop Management imaging partition or PXE-enabled), the user should boot the workstation from the Desktop Management imaging partition or Imaging/Preboot Services server. If you are using Preboot Services, make sure that Desktop Management Preboot Services (PXE Support) has been installed on your Imaging server. For more information, see Using ZENworks Desktop Management Preboot Services.

   or

   If it's an older workstation (without a Desktop Management Workstation Imaging (Linux) partition), the user should boot the workstation with the imaging boot CD or diskettes (SP1 only).

5. After the image is laid down, restore any user files that were backed up to the network.