- Make sure you have fulfilled all of the installation requirements listed in Preparation.
- Make sure that ZENworks 6.5 Desktop Management has been installed on the machines where you want to install ZENworks 6.5 Desktop Management SP1.
- Review the SP1 Readme for any last-minute information concerning installation. The readme for ZENworks 6.5 Desktop Management Support Pack 1 is available on the Novell ZENworks 6.5 documentation Web site.
- Download and save the ZENworks 6.5 Desktop Management Support Pack 1 installation program from the Novell Support Web site.
If you save the SP1 installation download to the installing workstation's hard drive, the path between the root of the hard drive and the directory where you copied the SP1 installation download can contain only directory names that conform to the 8.3-character DOS file naming convention. If any long directory names exist in the path, the installation program does not launch.
- If you are installing to a cluster, you must manually unload Java on each cluster node. Although the installation program normally unloads Java automatically, it does so only on nodes where the virtual server resides. To unload Java on each cluster node, enter Java -exit on the server's command line.
- If you have any instance of Novell ConsoleOne that was launched from mapped drive on a workstation and is currently running on a target server, or if there is an instance of ConsoleOne that is running from the installing workstation, exit those instances of ConsoleOne before you run the installation program. If ConsoleOne is running in these situations, the updated ZENworks 6.5 Desktop Management snap-ins for ConsoleOne are not installed at those locations.
- On the workstation you will use to install Desktop Management, if you have not already done so, log in to all eDirectory trees where you will be installing Desktop Management software.
During installation, you are authenticated to all of the target NetWare servers in the trees where you are logged in, so you can select those servers for installing SP1.
- If you will be installing SP1 to any Windows servers, make sure you have closed the Services window on each Windows server and that you have authenticated to the servers or to a domain containing the servers.
Although the installation program stops all ZENworks Desktop Management services, these services cannot be registered if the Services window is open during installation to the server.
- If you will be installing SP1 to a ZENworks 6.5 Inventory server that has been previously upgraded from ZENworks for Desktops 3.2 SP3 or ZENworks for Desktops 4.x, you must start the Inventory service and the database at least once prior to upgrading the server to ZENworks 6.5 Desktop Management SP1.