Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The role of the Inventory server is configured in the Inventory Service object property page. This error occurs if the Service Manager is unable to read the role of the Inventory Service object.
Possible Cause: The tree name or the DN of the Inventory server is invalid in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.
Action: Ensure that the entries in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file are correct. For more information, see "Understanding the Server Configuration Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Possible Cause: The Service Manager is unable to authenticate to eDirectory as the Inventory Service object.
Action: Ensure that the Inventory Service object corresponding to the Inventory server is present.
Action: In Novell ConsoleOne®, configure the server settings in the Inventory Service object property page for the Inventory server. For more information, see "Configuring the Inventory Service Object " in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Action: Do the following:
Run the DSRepair service. For more information, see the Novell eDirectory documentation Web site.
Restart the Inventory services. For more information, see "Starting and Stopping the Inventory Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.