Source: ZENworks Desktop Management; Workstation Inventory; Sender
Severity: Critical
Explanation: An internal error occurred while getting the zeninvRollupTime. The Sender retries connecting to the Receiver for approximately 23 hours before it discontinues trying.
Possible Cause: The next-level Inventory server is not up and running.
Action: Ensure that the next-level Inventory serve is up and running.
Possible Cause: The next-level Inventory server is not reachable.
Action: Ensure that the next-level Inventory server is reachable.
Possible Cause: The ZENworks Web Server is not running on the next-level Inventory server.
Action: Ensure that the ZENworks Web Server and the Inventory services are running on the next-level Inventory server.
Possible Cause: This problem might occur on a NetWare Inventory server with Native File Access Pack installed. This NetWare server has one or more volumes exposed as CIFS shares and does not have a DNS name configured.
If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name, and the Roll-up policy assigns the NetBIOS name as the host name.
This error occurs if the Sender on the NetWare server fails to resolve the NetBIOS name to an IP address.
Action: Choose an IP address instead of the NetBIOS name in the Roll-up policy. For more information, see "Configuring the Roll-Up Policy" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Action: If the problem persists, contact Novell Support