My backup program reports that the ZENworks Handheld Management database files cannot be backed up because they are open. Is there a way to shut them down for the backup?

Explanation:  The ZENworks Handheld Management server keeps the ZENworks Handheld Management database files open so that they can record any result information they receive. You can shut down the ZENworks Handheld Management server and messenger services before the backup and restart them after the backup.

If your backup program supports pre- and post-backup commands, you can have the backup program perform the work of stopping and starting the services. Otherwise, you will need to handle starting and stopping the services and backing up the information yourself.

Before stopping the services, close the ZENworks Handheld Management console and ensure that no remote administrators are accessing the installation.

To stop the services from the command line, enter:

net stop "ZENworks Handheld Management Server"

To restart the services from the command line, enter:

net start "ZENworks Handheld Management Server"