603: Unable to read the Inventory Service Object in Novell eDirectory

Source:  ZENworks Server Management; Server Inventory; Inventory Service Manager

Severity:  Critical

Possible Cause:  Novell eDirectory^TM failed to start.

Action:  Ensure that the eDirectory service starts properly, then restart the Inventory service. To troubleshoot the problems related to eDirectory, see the Novell eDirectory documentation Web site

Possible Cause:  The tree name or the DN of the Inventory server is invalid in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.

Action:  Ensure that the entries in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file are correct. For more information, see "Understanding the Inventory Service Manager" in "Server Inventory" in the Novell ZENworks 6.5 Server Management Administration Guide.

Possible Cause:  The Service Manager is unable to authenticate to eDirectory as the Inventory Service object.

Action:  Ensure that the Inventory Service object corresponding to the Inventory server is present.

Action:  Do the following:

1. Run the DSRepair service. For more information, see the Novell eDirectory documentation Web site.

2. Restart the Inventory services. For more information, see "Starting and Stopping the Inventory Service" in "Server Inventory" in the Novell ZENworks 6.5 Server Management Administration Guide.