Unable to add the protocol

Source:  ZENworks Server Management; Management and Monitoring Services; Traffic Analysis

Explanation:  This error is displayed if the addition of a protocol to the Protocol Directory fails.

Possible Cause:  The agent might not allow certain protocols to be added.

Action:  Add only the protocols that the agent allows you to add.

Possible Cause:  An internal error occurred at the agent.

Action:  If this error occurs multiple times, unload and reload the agent.

Possible Cause:  The ZENworks Server Management is not responding.

Action:  Restart the ZENworks Server Management.