Source: ZENworks Server Management; Server Inventory; Service Manager
Severity: Critical
Explanation: The Service Manager exits if the database cannot be contacted.
Possible Cause: The network is down.
Action: Ensure that the network is up and the network connections are active.
Possible Cause: The database is not up and running.
Action: Bring up the database.
Possible Cause: The database engine is not the correct version.
Action: Reinstall the Inventory database. For more information, see "Installation on NetWare and Windows" in "Policy-Enabled Server Management Installation" in the Novell ZENworks 6.5 Server Management Installation Guide.
Possible Cause: On a NetWare® Inventory server with Native File Access pack installed, one or more volumes are exposed as CIFS shares. If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name. During installation, the database object snap-in assigns the NetBIOS name as the host name.
This error occurs if the Inventory service on the NetWare server fails to resolve the NetBIOS name to an IP address.
Action: Choose an IP address in the database object instead of the NetBIOS name in the database object property page. For more information, see "Setting Up the Inventory Database" in "Server Inventory" in the Novell ZENworks 6.5 Server Management Administration Guide.