Possible Cause: The NXPIP module is not running.
Action: Check the status of NXPIP through NXPCON. If the NXPIP status is not set to run, set the status of NXPIP to run. For information, see "Choosing Which Discovery Modules to Load" in "Understanding Network Discovery and Atlas Management" in the Novell ZENworks 6.5 Server Management Administration Guide.
Possible Cause: The SNMP community string of the router is not configured in NetExplorer.
Possible Cause: The router access control prevents the NetExplorer server from retrieving information about using SNMP.
Action: To validate if there is any SNMP configuration issue or access control issue, you need to perform the following tasks:
From ConsoleOne, launch the MIB Browser.
Enter the IP address of the router.
Enter the SNMP READ/GET community string.
Select the MIB-II system group (iso.org.dod.internet.mgmt.mib-2.system).
Click Tree Walk.
The results are displayed if you have configured correctly.
If the results are not displayed you need to configure to discover IP routers. For more information, see "Starting Discovery" in "Understanding Network Discovery and Atlas Management" in the Novell ZENworks 6.5 Server Management Administration Guide.
Possible Cause: The scope is set in such a way that the router cannot be reached from the Management and Monitoring Services site server.
Action: You need to set the scope. For more information, see "Changing the Discovery Scope" in "Understanding Network Discovery and Atlas Management" in the Novell ZENworks 6.5 Server Management Administration Guide.
Possible Cause: The Management and Monitoring Services site server is unable to reach the network where the router is present. For example, there might be a VPN connection between the site server and the router.
Action: If the router cannot be reached from the site server directly:
Enter the IP addresses of the routers in the additional IP router list using NXPCON. For more information, see "Specifying a Seed Router and Additional IP Routers" in "Understanding Network Discovery and Atlas Management" in the Novell ZENworks 6.5 Server Management Administration Guide.