2029: Unable to continue scanning. Load the MPKSCAN.NLM software inventory helper application

Source:  ZENworks Server Management; Server Inventory; Inventory scanner on NetWare servers

Severity:  Critical

Explanation:  An error occurred while scanning inventory. The inventory scan results are not available.

Action:  Do the following:

  1. Stop the ZENworks service by entering exit at the ZENworks Server Management console prompt.

  2. Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.

  3. Start the ZENworks service by entering sys:\zenworks\zfs at the server console prompt.

  4. Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.

Action:  If the problem persists, contact Novell Support.