An error occurred while retrieving objects from the server. Ensure that Atlas Manager is running at the server, and refresh the ZENworks Server Management sites to see the view again

Source:  ZENworks Server Management; Management and Monitoring Services; Atlas Manager

Possible Cause:  Atlas Manager is not running at the site server.

Action:  Check if Atlas Manager is running:

1. Check the log files generated in the following directory: Installvolume: \installdirectory\zenworks\mm\logfiles\sloader.

2. Select the sloader-bignumber.txt file that contains the latest modified time stamp.

3. Search for the following string:

   AtlasManager:CmdServerObjThread.java :com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.

   (XXXXX will be replaced by some detailed information in the file.)

   If this string does not exist, you might need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.

Possible Cause:  The ZENworks Server Management server processes were stopped and restarted when ConsoleOne^® was running.

Action:  Perform the following tasks:

1. In ConsoleOne, select ZENworks Server Management Site.

2. Click Refresh.

   If the error message persists, close the ConsoleOne session that is currently running. Launch ConsoleOne again.

Possible Cause:  The ConsoleOne snap-in and the site server have different ZENworks Server Management versions.

Action:  Perform the following tasks:

1. Ensure that the ConsoleOne snap-in and the site server are using the same ZENworks Server Management version. The ZENworks for Servers 3.x snap-ins do not work with the ZENworks 6.5 Server Management site server, and vice versa.

2. Install the latest ZENworks Server Management version of the snap-ins on the console and the latest version of the site server on the server and restart the processes.