Source: ZENworks Server Management; Management and Monitoring Services; Atlas Manager
Possible Cause: Atlas Manager is not running at the ZENworks Server Management server.
Action: Check if Atlas Manager is running:
Check the log files generated in the following directory: installvolume:\installdirectory\zenworks\mms\logfiles\sloader.
Select the sloader-bignumber.txt file, which contains the latest modified time stamp.
Search for the following string:
AtlasManager:CmdServerObjThread.java:com.novell.managewise.AtlasCmdServerObj[XXXXX] is ready.
(XXXXX will be replaced by some detailed information in the file).
If this string does not exist, you might need to wait for about 4-5 minutes for the services to start. If they do not start automatically, you need to restart them.
Possible Cause: The ZENworks Server Management server processes were stopped and restarted when ConsoleOne was running.
Action: Perform the following tasks:
In ConsoleOne, select the ZENworks Server Management site.
Click Refresh.
If the error message persists to display, close the ConsoleOne session that is currently running. Launch ConsoleOne again.
Possible Cause: The ConsoleOne version and the site server have different ZENworks Server Management versions.
Action: Perform the following tasks:
Ensure that the ConsoleOne snap-in and the site server have the same ZENworks Server Management version. The ZENworks for Servers 3.x snap-ins do not work with ZENworks 6.5 Server Management site server, and vice versa.
Install the latest ZENworks Server Management version on the console and the server and restart the processes.