Action: Check to see if the Inventory Agent was properly installed by referring to the sys:\etc\invagent.log file. If the log file reports a message that "The previous instance of the Inventory Agent is still active...", this indicates that the previous instance of Inventory agent execution has not yet been completed and the new instance does not run.
Action: Do the following:
Stop the ZfS service by entering exit at the ZENworks Server Management console prompt.
Stop the current instance of the Inventory Agent by executing sys:\system\invagentstop.ncf.
Start the ZfS service by entering sys:\zenworks\zfs at the server's main console prompt.
Re-execute the Inventory Agent. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: Do the following:
Verify whether ZENworks Server Management and Inventory Server services are running on this server by executing the java -show command.
Stop the various ZENworks services running on this server.
At the server console prompt, enter java -killall or java -exit.
Execute invagentstop.ncf to reset the Inventory Agent.
Ensure that invnatve.nlm is not loaded. If loaded, execute java -unload invnatve or unload invnatve at the server console prompt.
If the Inventory Agent has been successfully stopped and invnatve.nlm has been successfully unloaded, the Inventory Agent is ready for the next schedule. For more information, see Immediately rescheduling the Inventory Agent using the policy engine.
Action: Reinstall the Inventory Agent. For more information, see "Installation on NetWare and Windows" in "Policy-Enabled Server Management Installation" in the Novell ZENworks 6.5 Server Management Installation Guide.
Action: If the problem persists, contact Novell Support.