Action: Ensure that Scan Collector service is running on the Inventory server. For more information, see "Understanding the Inventory Service Manager" in "Server Inventory" in the Novell ZENworks 6.5 Server Management Administration Guide.
Action: Ensure that the Scan Collector service is creating the .str files in the scandir directory on the Inventory server.
Action: Check the status log for any messages indicating failure in transfer of .str files. See Troubleshooting .Str and .Zip File Transfer to resolve .str file transfer problems.